Frequently Asked Questions

Can I have an order delivered to my child's class?

Yes, there are three delivery options available at checkout.

  1. Items ordered by 5pm on Thursday will be dropped to your child’s class, the next Tuesday morning
  2. Items ordered by 5pm on Monday can be collected from the onsite school shop, the next Thursday morning
  3. Items can also be delivered to your home with a standard $10 delivery charge.

 

What are the opening times of the school shop?

The school shop is open each Thursday morning from 8.30am to 9.30am.


Do I need to open an account when I purchase?

You are welcome to checkout as a guest. We do encourage you to create an account so that your next purchase is quick and easy! We have made sure that the checkout operation is minimal, fast and pain-free!


If you are out of stock, what happens?

If the item you wish to order is not available online please contact us via the contact form with details of the item name and size and we will notify you when the stock becomes available.


Is your website secure?

We use industry-standard encryption for all sections of the website. Your credit card details and personal information are managed according to our Privacy Policy.

 

Can I check on the status of my order?

It is best to wait the suggested time frame to allow our staff to pack your order first. If for some reason you feel there has been a delay, please feel free to contact us via contact form.

 

Do you refund purchases?

Yes, we do. Please see our Refund Policy.

 

When will I receive my refund for a return?

If a refund is required, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

What if I received the order and it is incorrect?

If the order you received is incorrect, please contact us and we will make sure we get the correct order out to you as soon as possible.

 

What payment methods do you accept?

We accept Visa, Mastercard and American Express